Where Our Service and Selection Will Floor You

Most Frequently Asked Questions

General Questions

Carpet World offers a range of products from basic to high quality flooring. All Carpet World products are selected for their quality of construction, durability, appearance and warranty.
Carpet World carries a large selection of brands to meet your needs for home builders, home renovations, and commercial products. We carry popular brands such as Tarkett, Mohawk, Shaw, Stainmaster, Satin Finish Hardwoods, Armstrong, Mannington, and Schluter.
Yes, all Carpet World products come with a warranty. Ask for specific details in store.
Depending on a particular situation we will install on weekends, however, we do not practice Saturday or Sunday installs unless absolutely necessary.
Our installation team prepares the floor prior to installation.
Carpet World prides itself on being able to provide quick installation dates, usually within a week of making your purchase.
Alert us as soon as possible, either by phone or in person at our store. As well, a customer service representative will contact you after the installation is complete, so you can address any concerns you may have at that time.

Product Care Tips

• For carpet maintenance, it is essential to regularly vacuum. To maintain stain warranty coverage, carpet must be professional cleaned every 18 to 24 months from installation with heat extraction (steam cleaning).

• For ceramic floor maintenance, do not use any abrasive cleaning product. Ceramic flooring can be cleaned by following cleaning directions on solvents specifically approved to clean tile.

• For hardwood flooring maintenance, a lightly moist mop and a simple cleaning solution specifically approved for cleaning hardwood. Follow directions on cleaning solvents.

• For daily laminate flooring maintenance, a dry dusting with a microfiber cloth is suggested. For occasional cleaning, using a cleaning solvent recommended for laminate floors.

Carpet

It is not uncommon for new carpet to shed. The main reason for carpet shedding is due to loose fiber left from the milling process. It is recommended that the carpet be vacuumed frequently to eliminate or minimize the shedding. Some spun polyester carpets continue to pill for the life of the flooring.

Hardwood Flooring

Carpet World offers a wide variety of solid and engineered hardwood flooring, which is suitable for many installation applications in a residential or commercial setting.
Carpet World hardwood flooring is designed for long-term durability. All hardwood flooring may at some time require refinishing depending on age, wear and tear.

Laminate Flooring

Our laminate flooring is designed to be durable, long-lasting and easy to maintain.
Even though laminate flooring is very durable, it is not indestructible. If damage to your laminate occurs, it is possible to have a single plank replaced without ruining your entire floor.
Our laminate flooring is installed using a locking system. This installation method does not require glue, so there is almost no post-installation cleaning required.
Yes. Our laminate flooring can be installed anywhere in your home.

Vinyl Flooring

Clean the flooring with a designated, no rinse, vinyl flooring cleaner.
After your vinyl flooring installation:
• Traffic should be kept to a minimum during the first 48 hours
• Loose dirt should be swept from the floor
• Wash the floor with a non abrasive floor cleaner; DO NOT USE THE FOLLOWING: soap based detergents, abrasive or mop shine products, ammonia or bleaches, or vacuums with rotating beater bars
• Ensure that furniture legs and/or appliances have large surface, non• staining floor protectors
We recommend that you thoroughly read all warranty information prior to placing any rugs or mats on the floor. Rubber-backed rugs or non-ventilated rugs are not recommended for these types of floors.
Yes, we offer a wide assortment of colors and patterns including stone, ceramic and wood.